Privacy Policy

When you use ranzohardware.com or place an order, we collect information you provide directly to us. This includes your name, email address, phone number, shipping and billing address, and payment information when you make a purchase.

We also collect information automatically when you visit the site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This data is collected through cookies, web beacons, and similar tracking technologies.

If you create an account, we retain the information associated with that account, including your order history and saved preferences.

We use the information we collect to process and fulfill your orders, send order confirmations and shipping notifications, and respond to your questions and support requests.

We may also use your information to improve the site and our product offerings, send you promotional communications if you have opted in to receive them, detect and prevent fraud, and comply with legal obligations.

We do not use your personal information for automated decision-making or profiling that would produce legal or similarly significant effects without your consent.

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating the site, processing payments, fulfilling orders, and delivering packages. These providers are contractually required to use your data only as directed by us.

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, the safety of others, or to investigate fraud.

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

We use cookies and similar technologies to keep you logged in, remember your cart and preferences, and analyze how the site is used. Cookies are small text files stored on your device by your browser.

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the site. We do not currently respond to browser Do Not Track signals.

We may use third-party analytics tools that set their own cookies to help us understand site traffic and usage patterns. These third parties have their own privacy policies governing their use of that data.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is transmitted using industry-standard SSL encryption.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you have reason to believe your account has been compromised, contact us immediately.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

Order records are retained for a minimum of seven years to comply with tax and accounting requirements. If you request deletion of your account, we will remove or anonymize your personal data, subject to any legal obligations to retain it.

You have the right to access, correct, or delete the personal information we hold about you. You may also request that we restrict or object to certain processing of your data. To exercise any of these rights, contact us using the information in Section 12.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your rights.

You may opt out of promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Note that you will still receive transactional emails related to your account and orders.

ranzohardware.com is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

If you believe we may have collected information from a child, please contact us at info@ranzohardware.com.

Our site may contain links to third-party websites, including brand manufacturer sites and shipping carrier tracking portals. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.

Ranzo Hardware is based in the United States and our site is intended for use by US residents. If you access the site from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using the site, you consent to the transfer of your information to the United States.

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page with an updated “Last Updated” date.

Your continued use of the site following the posting of changes constitutes your acceptance of the revised policy. If the changes are material, we may also notify you by email or by posting a notice on the site.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, email us at info@ranzohardware.com.